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Returns

Return policy

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Joyce & Co AG  within fourteen (14) days from the date on which you received your order from joyceandgirls.com. 

To return a purchase, the item(s) must meet the following conditions:

  • The item(s) must be in their original, unused, unaltered and unwashed condition with all original tags still attached and intact and the original packaging included
  • The item(s) must be included in an undamaged shipping box, preferably the one in which the order was received
  • The item(s) must be returned from the same country where the order was delivered

Please bear in mind that the actual color of our products may be slightly different from the one you see online due to the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear on joyceandgirls.com. However, as the colors depend on your monitor, we cannot guarantee that your monitor’s display of any color will be completely accurate. 

Please note that most of our prints are all over hence the position of the pattern may slightly vary from the items that appear on joyceandgirls.com.

All items are quality checked before they are dispatched to customers.


How do I make a return?

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Joyce & Co AG  within fourteen (14) days from the date on which you received your order from joyceandgirls.com. 


Within the shipment sent to you, you will receive return delivery instructions respectfully.

Returned items are to be sent to the following address:

Joyce & Co AG
c/o MBE 0125
Widdersdorfer Strasse 248 / 252
50933, Cologne
Germany

The cost of return shipping is not be covered by Joyce & Co AG.